Technology only improves productivity if people use it. A hindrance to using any tool is a hindrance to the business.
Providing your end-users the assistance they need to build experience with the tools of your business.
New information technology resources are in place. The tools and applications are aligned with the business. The company's information is available and secure. The IT infrastructure is well managed. All systems are 'go'. The IT Plan has been implemented and the technology goals have been met.
However, the business goals have yet to be realized. Meeting these requires one thing more - people. People must actually use the new technology, and use it effectively.
Whether the objective is to improve the company's execution, effectiveness, or efficiency... the goal is the same - greater productivity. New tools, computer-based or not, have a learning curve. Productivity grows as the end-user's experience and confidence with their tools grow. To facilitate building experience and confidence, end-users must have a place to go to ask questions and get assistance with problems, even the most superficial - the Help Desk.
The Baesis Help Desk Service
Baesis Help Desk is a fundamental service providing your end-users with "HOW TO" guidance and "PROBLEM RESOLUTION" for the critical IT tools of your business.
The service is intended to be a one-stop resource for all internal IT information; providing a spectrum of assistance from the latest company IT news and information, to self-service knowledgebases, to request tracking and escalation, to live support and collaboration, and finally statistical reporting.
Baesis Help Desk, combined with the Baesis Manage-IT Service, can provide a fully integrated support center for your computing environment.